Defiance Pancake House

Worldpay and Fifth Third Merchant Services partnership helps drive success for Defiance Pancake House

Located in Defiance, Ohio, a city nestled in the northwestern part of the state, Defiance Pancake House offers their patrons a hearty and diverse breakfast and lunch menu daily from 7:00 a.m. to 3:00 p.m.

Repeatedly recognised as the premier breakfast destination across the six-county region, Defiance Pancake House is well-known to regular and first-time customers alike for their unwavering commitment to using only the freshest ingredients in every dish, which keeps them coming back time and again.

Payment efficiencies sought

Janessa Martinez, the owner and manager of Defiance Pancake House, describes the various issues she encountered with her previous provider that she needed to eliminate.

“We needed a payments system that was much faster, more affordable and definitely more efficient than what we had been using,” she says. “For example, after every shift we had to manually adjust the tips for all our servers each day, which caused our cashiers to lose a significant amount of time. We were also looking to implement a loyalty program – something that would reward faithful customers.”

Worldpay-Fifth Third merchant bank partner relationship cited

Janessa first discovered Worldpay through her relationship with Fifth Third Bank, where she learned about the extensive range of offerings available through Fifth Third Merchant Services, powered by Worldpay.

“We were initially drawn to Worldpay because of their competitive rates and fast funding capabilities, she notes. “And since they already partnered with Fifth Third, setting up our merchant account was quick and easy.”

With more than 1,000 full‑service locations, Fifth Third services businesses and communities throughout 11 states.

Game-changing results

After working with a different payments company and experiencing decidedly underwhelming outcomes, Janessa is delighted with the results her business achieved in just the first four months of being a Worldpay customer.

“We have seen immense improvements since working with Worldpay,” she discloses. “Specifically, we have saved at least $1,000 a month compared with our prior processor. It’s now much easier and faster for people to pay, which is especially important during our busy periods. Plus, customers can add tips at checkout, eliminating the need for us to make manual adjustments at the end of each shift.”

Outstanding support

According to Janessa, her implementation and support experiences with Worldpay have been exemplary.

“Our initial set up was quite easy. Our Worldpay rep scheduled a day and time that was best for us, and he came out and showed us how to work our smart terminal so we could start using it the next day. We have had great customer service with our rep from the beginning. He responds very quickly if I have any questions or issues, and he has provided us with outstanding support every step of the way.”

iQ and Commerce360

To help run her business more efficiently, Janessa relies on the Worldpay iQ reporting and insights suite, as well as Commerce360* − an all-in-one omnicommerce solution that enables small businesses to accept payments across any channel.

Closing thoughts

Janessa enthusiastically shares that, “Worldpay has truly transformed our business. Their payment solutions have made us more efficient, faster and secure. From day one, our experience has been seamless and straightforward. I wholeheartedly recommend Worldpay to anyone considering a switch from their current processor.

"And with the continued support we receive from Worldpay and Fifth Third,” she concludes, “we’re excited to keep growing and making our business the best it can be for years to come."

* NOTE: Commerce360 is only available in the U.S.A.

At a glance

Objective

Obtain a fast, affordable, cost-effective and secure payments system.

Worldpay solutions

SME Payments Capabilities; iQ Reporting and Insights; Commerce360

Impact

• More than $1,000 in monthly savings
• Speedier, more efficient payments
• Enhanced security
• Exceptional customer service

“I wholeheartedly recommend Worldpay to anyone considering a switch from their current processor."

Janessa Martinez, Owner and Manager, Defiance Pancake House

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.